Great career opportunity for a 3rd party collections pro who still has fire in his belly. We collect on Consumer and Commercial debts. This position will have complete responsibility for site, so must be trustworthy and have a track record of improved performance. Lucrative compensation package.
Responsible for assuring the proper staffing and utilization of technological resources to maximize recoveries while maintaining the highest level of professionalism.
Must manage the technical aspects of the processing of business for the entire account lifecycle, and oversee the implementation and training on all new systems.
Maintain knowledge and compliance with FDCPA and state laws.
Develop strategies and tactics to optimize workflow.
Oversee and direct the auditing of all operational area in an effort to assure superior performance.
Recruit, and hire qualified staff.
Manage the training function to ensure continuous improvement of training deliver systems in order to optimize staff ability to recover money.
Skills/Requirements
Bilingual English/Spanish and plus
Collection experience with At least 5 years management
Outgoing personality Entrepreneurial attitude
Mature individual Experienced with diverse cultures
Computer literate Excel, Word, Outlook. CUBS is a plus
Solid attendance background
Offshore /nearshore experience
Excellent oral and written communications skills
Good leadership skills
Willing to travel and relocate
Dialer experience
Team player Strong team building and leadership skills
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